Have questions? we have answers!

We are solely an online bakery, and have restructured to omit our storefront. We will no longer have local pickup as an option.  

We ship our products via USPS, unless another service is requested. At this time, we only ship to the US.

You can place your custom order whenever you would like, but it needs to be at least two weeks prior to your specified date to allow for baking and shipping time. 

Need them sooner? Contact us at wallflourbysydney@gmail.com. We can't always promise we can get them to you sooner, but we will do our best to accomodate your needs.

Order cancellations must be placed a week in advance to receive a full refund. We cannot issue a refund if your cookies have already been baked because every order is hand-cut and baked to your specifications.

We cannot accept returns of food items that have already been shipped or purchased due to health code reasons.

We are happy to announce we are now offering these options. 

 All cookies are made to order from scratch with fresh and quality ingredients, hand cut, and then baked into a soft, delicious cookie. Each cookie is decorated by hand with colored royal icing. Cookies can be made custom to desired colors.

************************************ALLERGENS***********************************

All cookies are produced in a facility containing known food allergens, including eggs, wheat, milk, peanuts and tree nuts. 

Ingredients

Cookies:  Flour, Butter, Sugar, Eggs, Vanilla Extract, Salt *May contain Lemon, Lemon Extract

Royal Icing:  Powdered Sugar, Meringue Powder (Egg Based Ingredient), Vanilla Extract, Food Safe Dyes

 Cookies stay fresh up to 10 days after delivery if kept in their sealed bags. Enjoy right away for maximum freshness, or freeze until needed. To thaw frozen cookies, 

leave them sealed in their bags in a single layer on a tray until room temperature.

 *THERE WILL BE A $15 FEE (Per Dozen) FOR ALL EXPEDITED ORDERS*

Please add to notes any custom colors if needed, and the date you would like the cookies to arrive.

*Shipping policies*

We Use USPS Priority Mail for all orders. Priority Mail takes 2-3 days in most cases. Please remember that shipping around any holiday can be very unpredictable.

All our cookies are individually wrapped in cellophane bags, with bubble wrap placed between each cookie. They are then placed in a box for shipping with additional padding. Although rare, breakage can happen. Broken cookies can be refunded via the USPS insurance program. When loss or damage occurs, a claim must be filed with the carrier. USPS is now providing $50 of insurance for all shipments.

Please contact us at wallflourbysydney@gmail.com.